Booking service terms
3 November 2026. Book a Bus is operated by Luck Dragon Pty Ltd, ABN 64 697 434 898. Support: support@bookabus.com.au. See Support for booking, billing and account help.
Authority and roles
Book a Bus connects schools with bus companies. The selected operator supplies the transport; Book a Bus provides the booking platform. Use an account you are authorised to use for your school or company. School storage owners authorise the connection to their school’s Google Drive or, where enabled, OneDrive. Microsoft sign-in or OneDrive connection may require prior consent from the school’s Microsoft tenant administrator.
Company registration does not constitute operator approval or verification of accreditation. Company approval is required before access to operational school requests, and approval plus an active paid membership is required for new quotes. Schools must independently check the selected operator’s suitability, accreditation, insurance and safety arrangements.
Book a Bus is not the transport operator and does not become a party to the transport contract between the school and selected operator. The booking record preserves the platform workflow; it does not replace the operator’s transport terms, a school approval, or a direct confirmation for urgent changes.
Quotes and confirmation
Quotes must specify every requested journey, selected buses, the total price including applicable GST, validity, inclusions, payment arrangements and cancellation terms. Read those terms before accepting, including any notice period and proposed cancellation charge. If anything is missing or unclear, resolve it with the operator first.
School acceptance reserves the selected quote pending operator confirmation. A request or pending acceptance is not a confirmed transport service. The operator must confirm the booking, and school staff must check the final reference, times, passenger capacity and arrangements directly with the operator. Book a Bus does not guarantee that a request will receive a quote or that a replacement operator will be available.
School payments and company membership
Schools pay no subscription or platform booking fee. Schools pay the bus company directly for transport under the agreed payment arrangements. Payment status entered in the app is a record, not evidence of a bank transfer. An invoice or credit note does not itself make a payment or refund.
Bus companies pay $199 AUD per month including GST, in advance, plus the separate 5% booking fee described below. There is no free trial. Registration does not charge a company. An authorised representative must expressly agree to the subscription and pay through Stripe Checkout after company approval. Existing companies are not automatically subscribed or charged.
Membership renews monthly until cancelled through Company billing. Use Cancel renewal to stop renewal at the end of the current paid period. Cancelling renewal does not itself end access before that period ends; an active paid membership and company approval remain required for new quotes. Existing bookings remain available to manage. Cancelling renewal does not cancel transport bookings, remove records, automatically refund a payment or withdraw the separate platform-fee authorisation. Contact support if cancellation cannot be completed in Company billing or if a payment needs review.
The separate 5% booking fee
The operator acknowledges a platform fee of 5% of the agreed quote total for bookings made through Book a Bus. This 5% includes GST and is not added to the school’s quoted price. Book a Bus pays its payment-processing costs.
Automatic platform-fee collection requires a separate payment authorisation in Company billing. It applies only to eligible bookings accepted after that authorisation and after the school marks the service complete. Existing bookings are excluded from that automatic collection. Cancelling the monthly membership does not remove fees for eligible bookings already made.
A season quote covers all listed rounds. Its 5% fee is calculated once on the agreed season total, not again for each round; the season is completed when all rounds are marked complete. The app does not automatically collect a fee for a cancelled booking. Partly delivered seasons, cancellations, disputed amounts and any fee adjustment require review; the cancellation button does not determine a financial settlement.
Sport seasons and changes
Each school authorises its own season request and retains its own records in its connected storage. A season quote must price every listed round, all selected buses and applicable GST. The same selected vehicles are reserved for the specified times of every round. No other school is committed by accepting a season. Check every venue, service date, pickup, return and capacity before accepting.
Changing a booked round or reducing the season requires agreement with the operator. The app does not automatically vary an accepted price or calculate a revised season total. The current cancellation action applies to the whole booking, including all remaining rounds of a season. It is not a cancellation of one selected round. For a single-round cancellation or other partial change, contact the operator and support to agree and record the change before using the whole-booking cancellation action.
Booking cancellations, operator cancellations and refunds
Either the school or the booked operator can record cancellation of a pending or confirmed booking in the app. This changes the whole booking to cancelled and releases its bus reservations. If a season has already started, completed-round records are retained, but cancellation still applies to the remaining booking. It does not erase services already provided or automatically decide what is payable for them.
Contact the other party directly for urgent changes or cancellation, including when an operator can no longer provide the service. Do not rely on an email or push alert being sent or received after a status change. Confirm the affected dates and any replacement arrangements directly. The app does not automatically arrange replacement transport.
The accepted operator terms and applicable law govern transport cancellation charges and refunds. The app does not calculate or collect a transport cancellation charge, settle a dispute or automatically issue a refund. Discuss transport payments and refunds with the operator; contact Book a Bus support about platform subscription or fee payments and incorrect booking records. Any claimed transport cancellation charge must be considered under the accepted terms and applicable law.
For a dispute, provide the booking reference, affected dates, accepted quote and a brief explanation of the issue, without pupil information. Contact the relevant supplier first and keep a written record. Support can review platform records and fee issues; a platform status or manual review does not determine your legal rights.
For an urgent cancellation or a safety issue, contact the operator directly using the contact details independently confirmed by the school. Then record the status in Book a Bus when it is safe to do so. The app, a subscription setting or a service email is not an emergency communication channel.
Rights that cannot be excluded
Nothing in these terms or an app status excludes, restricts or replaces rights and remedies that cannot legally be excluded, including applicable rights under the Australian Consumer Law. Those rights may include remedies for a service that does not meet a consumer guarantee. Cancellation through the app is not the only way to exercise a legal right, and manual review does not remove a right to a remedy.
Data and availability
Keep passenger numbers and business contact information accurate. Do not enter pupil lists, home addresses, sensitive pupil information, or card or bank account details in booking notes. School records are held in connected school storage and processed as described in the Privacy notice. Revoking storage access or a service outage can prevent booking management; retain the operator’s direct contact details and independently confirm arrangements before travel. Account closure or storage disconnection does not itself cancel a subscription or a transport booking.
Each party is responsible for its own approvals, records and direct communications. Book a Bus may refuse or pause an action where storage integrity, operator approval, payment status or the account’s authority cannot be verified. We may retain enough platform information to resolve a booking, payment, recovery or security issue as described in the privacy notice.
Testing
When a workspace is labelled fictional or test-only, all entries are test records and must not be used to arrange a real service. Test activity does not authorise real transport or payment.